Detailed steps for applying the claim:

 

Where to submit a claim request with Green Shipping Protection:

Send your claim application and relevant documents to us at support@isinhweel.co.uk. 

We will verify and provide feedback within 3 business days of receiving the email. If the claim is approved, the amount for your order will be reimbursed within 7 business days.

 

Supporting documents required to qualify for a claim:

Supporting documents required for a claim of damage:

When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage. To file and qualify for a claim of damage, the following supporting documents are required:

 

1. Clear photo(s) of the carrier packaging and product package (if applicable).
2. Clear photo(s) of how the item(s) are damaged.

 

The payout amount for damage is determined by the evaluation results, up to 100% of the purchased value, depending on how the damage affects the usability of item(s). Note that damage in packaging without affecting the item(s) inside, and clear pre-shipment item defects are not covered. The supporting documents you provide will directly affect our evaluation. Please make sure to provide detailed evidence to facilitate your resolution process.

Supporting documents required for a claim of loss:

1. If the shipment is marked by the carrier as "lost", or domestic shipments that haven't shown a "delivery" scan 30 days after shipment (or international shipment that hasn't shown "delivery" scan 60 days after shipment), you don’t need to provide any additional proof.
2. If the shipment has shown a "delivery" scan but was not received, we encourage you to look around in your neighborhood or mail hub first. If, however, you still can’t find your package, we might need one of the following as the supporting document to qualify for a claim of loss:

• Police report
• Security footage
• Carrier letter
• Written documentation from an authority/leasing office detailing the incident

 

For scenario "1", if this is the first occurrence of such a situation with your package, isinwheel will provide compensation without requiring any supporting documents. However, if the same situation occurs again, supporting documents will be mandatory.

 

Supporting documents required for a claim of delay:

No supporting documents are required for a claim of delay. Such cases will be automatically judged based on the tracking info of your package's tracking number.

 

Payout:

We will reimburse the amount for your order through the payment channel used for your order. After the claim application is approved, it usually takes 7 days to receive the reimbursement.