Our advertised maximum range is based on tests conducted under ideal conditions —
with a fully charged battery, a 70 kg rider, riding on flat city roads in Eco mode.
If your actual range is lower, it may be due to one or more of the following factors:
- Rider weight: Heavier riders may experience a shorter range compared with the 70 kg test condition.
- Battery charge: Make sure the battery is fully charged before riding.
- Terrain: Uphill roads or uneven outdoor surfaces consume more power and reduce range.
- Riding mode: Full-electric mode on e-bikes or Sport mode on e-scooters can significantly reduce range.
- Weather: Cold or windy conditions can affect battery performance and shorten range.
If you have checked the factors above and the scooter / bike still does not reach the
expected range, please contact our customer support team for further assistance.