1. How to turn on the scooter? Hold the power button on the multi-function button for 2 seconds to power on/off the scooter. (The scooter will automatically power off when there is no operation for 10 minutes.)
2. How to turn on the lights? Press the light indicator button to turn on the headlight, taillight, red side lights, and blue spotlights. Push the arrow below the multi-function button to the left or right to activate the corresponding turn signals when the scooter is powered on.
3. How to change the speed mode? The GT1 model has four-speed modes: 6/10/15/25 km/h. Press the “+” button to increase speed and the “-” button to decrease speed. After turning on the scooter, press the “M” button on the multi-function keyboard 5 times to switch to higher speed modes: 15/25/35/45 km/h.
4. How to switch the speed unit system? After powering on the scooter, hold the “M” button for about 3 seconds to enter the settings menu. Press the “M” button to switch between setting items: P01, P05, P06, P99, and ODO. Select P01 and press “+” or “-” to change the unit (00 = metric, 01 = imperial).
5. How to set zero start? In the settings menu, navigate to P06 using the “M” button. Press “+” or “-” to set the start mode (00 = zero start, 01 = non-zero start).
6. Is there a cruise control function and how to set it? Yes. In the settings menu, select P06 and use “+” or “-” to toggle cruise control (00 = off, 01 = on).
7. How to factory reset all settings? In the settings menu, select P99 and hold the “+” button for 5 seconds to restore factory settings.
8. How to reset the odometer? In the settings menu, select ODO and hold the “+” button for 5 seconds to reset the odometer.
9. How to connect the app? (Same as above — [please insert your app instructions here if needed])
10. Can a seat be installed on the GT1 model? The GT1 model has no pre-drilled holes for seat installation, so compatible seats aren't available. We also don't recommend drilling holes yourself for this purpose.
GT1 Fault Codes and Vehicle Status Indicators
Code
Description
Code
Description
10E
Dashboard transmission fault
11E
Dashboard reception fault
12E
Rear drive controller fault
14E
Throttle fault
15E
Brake lever fault
16E
Rear drive Hall sensor fault
17E
Rear motor fault
50E
High voltage fault
Motor Temperature Protection Indicators
Flashing "H": Motor over-temperature, current limited for protection
Constant "H": Motor high-temperature shutdown protection
GT1 APP Lock Function
1. After locking the scooter via the app, both front and rear motors generate reverse resistance to lock the motors.
2. Once locked via the app, the lock status remains active even if the scooter moves out of Bluetooth range or the app is closed.
3. After locking, the scooter can only be unlocked via the app or by pressing the “M” button 8 times consecutively. Other buttons are disabled.
4. When locked, the display only shows the lock icon; all other indicators are hidden. Normal display resumes after unlocking.
5. If the battery voltage drops below 43V while locked, the scooter will automatically shut down to protect the battery. After recharging or powering on, the scooter will automatically unlock.
6. If the scooter is forcibly pushed while locked, the dashboard buzzer will emit a sharp alarm sound.
1. Check Before First Use Before your first ride, make sure the folding mechanism and handlebar assembly are fully secured. Loose parts may cause instability during riding.
2. Charge Before Riding The battery is shipped with 75–85% charge. If stored too long, electrolyte may settle and ions may diffuse, causing reduced capacity or battery damage. Charge before use.
3. Check Tire Pressure Regularly inflate tires. Recommended pressure is about 80% of the rated PSI to avoid over-inflation or under-inflation, both of which can damage tires.
4. Auto Power-Off The scooter will automatically shut down after 15 minutes of inactivity to save power.
5. Incorrect Charger Voltage Can Be Dangerous Using the wrong charger may cause: a) Undervoltage – charging fails b) Overvoltage – may lead to overheating or explosion
Example: For a 48V battery (13 cells, 3.6V each), use a 54.6V charger (13×4.2V). A 42V charger (10×4.2V) is not compatible.
6. Charging Time ≈ Battery Capacity / Charging Current × 0.8 Estimate your charging time using this formula.
7. Green Light ≠ Fully Charged If the charging current drops below 200mA, the charger may show a green light even though the battery isn’t 100% full yet.
8. Keep Charging Port Clean Foreign objects in the charging port can cause short circuits or sparks. Always clean before plugging in.
10. Braking Cuts Off Power There are two types of power cut-off during braking: a) Motor freewheeling (no resistance) b) Motor resistance (regenerative or damped braking)
11. Brake & Component Wear Over Time Brakes and other mechanical parts may loosen or wear out with time. Perform regular inspection and adjustments.
12. Rust Prevention Iron components or screws may rust due to rain or damaged anti-rust coating. Use anti-rust spray periodically for maintenance.
Storage Precautions – Off-road Electric Scooter
1. Water Resistance Reminder Your scooter is rated IPX4 – protected against splashing water from any direction for 10 minutes. 👉 Avoid riding in heavy rain or through deep water for extended periods to prevent damage.
2. Proper Storage Environment
Store in a dry, cool place, away from direct sunlight, heat, or moisture.
Keep the scooter elevated to prevent tire deformation from prolonged pressure on the ground.
3. Long-Term Storage – Battery Maintenance If you won’t be using the scooter for an extended time:
Charge the battery to 50–80% before storage.
Recharge at least once every 2 months to prevent battery damage.
🔋 Battery-related issues to watch for:
a) Excessive Self-Discharge: Over time, unused batteries lose charge naturally. If left fully drained, the battery may sulfate, increasing internal resistance and preventing charging.
b) Delayed Charging After Full Discharge: After riding until empty, charge promptly. If left too long, battery voltage may drop too low, and most modern chargers will refuse to charge due to low voltage protection.
c) Battery Aging or Damage: All batteries degrade over time. Aging may cause internal crystallization, short circuits, or charge failure.
d) Poor Electrical Connection: Charging issues can result from oxidized or loose battery connectors. Check plugs and wiring if charging fails.
🔐 IP Rating Explained (Ingress Protection)
Level
Dust Protection
Water Protection
X
No protection
No protection
1
Solid objects ≥50 mm
Dripping water (vertical)
2
Solid objects ≥12.5 mm
Dripping water (tilted at 15°)
3
Solid objects ≥2.5 mm
Spraying water (up to 60° angle)
4
Solid objects ≥1 mm
Splashing water from all directions (180°)
5
Dust-protected (limited ingress)
Low-pressure water jets
6
Dust-tight
High-pressure water jets
7
–
Temporary immersion (up to 1 meter)
8
–
Continuous immersion (beyond 1 meter)
Your scooter is IPX4: It has no dust protection but is resistant to splashing water only. Avoid immersion or water jets.
Operation & Daily Maintenance – Off-road Electric Scooter
🛑 Brake Maintenance
If you experience brake failure or unusual noises, inspect the following based on the brake type:
Disc Brakes
Check if the brake disc is bent
Inspect brake pads (wear level)
Make sure the brake cable is tight and responsive
Drum Brakes
Check brake shoe wear
Regularly clean dust inside the drum housing
Hydraulic Brakes (Oil Brakes)
Inspect pads, discs, adjustment screws, and brake cables
Perform oil refill and air bleeding if braking is weak (requires time & specialized tools)
🛞 Tire Maintenance
Regularly check tire pressure, especially for air-filled tires
Underinflated tires increase rolling resistance, reduce range, and cause faster wear
Inflate tires to the recommended PSI listed on the sidewall
🚲 Frame & Body Maintenance
Check all frame screws and bolts, especially around the folding mechanism and handlebar joints
Use lubricant regularly on:
Bearings
Folding joints
Other rotating or movable parts
DO NOT use high-pressure water for cleaning
After riding in rain, wipe down the scooter to prevent rust and wear
🔋 Battery Replacement
Always match the voltage specifications (e.g., replace a 48V10Ah battery with a 48V15Ah)
After replacing the battery, some spark discharge may occur at the connector
To avoid this, press the power button before connecting the battery
⚡ Replacement of Electronic Components
Be careful with pin connectors during replacement
Do not force or misalign connectors to avoid bending or breaking the pins
Double-check wiring before powering on
Other Common Issues & Solutions – Off-road Electric Scooter
🔌 Charging But Won’t Power On / Shuts Down While Riding / APP Not Connecting / Can’t Accelerate
1. Device can’t be powered on/off during charging While charging, the battery automatically disables output, so power buttons will not function. Unplug the charger and try powering on again.
2. Auto shut-down during riding Voltage may dip under heavy load or steep climbs, especially when battery is low. This may trigger battery protection mode. Simply recharge the battery to recover.
3. APP not connecting Try restoring factory settings to re-enable Bluetooth pairing:
(Throttle + Brake + Press power button 8 times)
4. No acceleration when powered on Check if scooter is set to non-zero start mode or if brake lever is engaged. In either case, throttle will not respond until scooter is pushed forward slightly and brake is released.
🔋 Short Range / Weak Power / Motor Overheating / Can't Reach Top Speed
1. Real-world range varies by conditions Factors like road surface, rider weight, speed, and weather will affect range.
(Test conditions: 70kg rider, constant 15 km/h on flat road)
2. Power limitations on commuter models Lightweight commuter scooters may struggle on hills under heavy load. Recommend pushing the scooter manually on steep slopes.
3. Motor overheating High sustained current over time may cause motor temperature to spike. To protect the system, a temperature protection limit is in place. Overheating may temporarily reduce power or shut down motor.
4. Power output vs battery level To achieve maximum speed and torque, it's recommended to keep battery above 80%. Also note:
Regulations allow up to ±10% tolerance in top speed.
1. Brake misalignment after delivery Transportation may shift the brake caliper slightly. Adjust the disc brake screws to realign.
2. Brake not working well Braking depends on pad pressure against the disc. You may need to tighten the brake cable or replace worn pads.
3. Tire inflation & risk of blowout Inflate tires to 80% of the rated PSI as shown on the tire. Over- or under-inflation may cause tire damage or blowouts.
4. Loose stem after riding Bumpy terrain or prolonged riding may loosen some bolts. If the stem wobbles, tighten the locking screws on the folding mechanism and handlebar assembly.
What you might want to know
Delivery and returns
View delivery information, timescales, charges and returns.
Looking for exclusive discounts? Discover amazing deals on isinwheel! From student and teacher discounts to NHS and military offers, get the best prices on products in the United Kingdom. Don't miss out, shop now and save big!
Partner with isinwheel
We are actively seeking dealers and service partners.
Whether you want to resell our products or offer repair and maintenance services, we offer competitive pricing, marketing support, and technical assistance to help your business succeed.
Buying Guide
Whether you're shopping for a holiday gift or treating yourself to a new ride, this guide will help you find the perfect model.
From daily commutes to off-road adventures — discover the electric scooter or bike that fits your lifestyle.
isinwheel offers lifetime technical support to all customers.
Our 24/7 customer service team is always ready to assist you with any questions about our products or services—whether your product is within the warranty period or not.
The standard warranty for electric bikes is 2 years, and for electric scooters, it's 1 year.
In addition to the standard warranty, you can also purchase extended warranty services on our website.
Please note that wearable parts may have different warranty terms. For full details, please refer to our Warranty Policy.
Still looking? Get in touch.
We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.