isinwheel SUPPORT

Need a hand? Let’s fix the problem with easy-to-follow guides. And don’t forget to grab your Owner’s Manual.

isinwheel SUPPORT

Need a hand? Let’s fix the problem with easy-to-follow guides. And don’t forget to grab your Owner’s Manual.

Fast Navigation

Find Parts FAQs isinwheel Support Repair Videos Contact Support Team

1. What if I can't find the part I need?

Just because a part isn't listed on our website doesn't mean we don’t have it. Feel free to contact our customer service team at support@isinwheel.co.uk. Our 24/7 support agents will help you locate the part you need as quickly as possible.

2. How long will it take for my parts to arrive? Does it follow the 1–3 day shipping standard?

Spare parts are usually delivered within 7–14 working days, depending on stock availability.

For example, if you purchase a GT2 controller and it’s in stock at our UK warehouse, we will ship it locally, and you’ll typically receive it within 1–3 days.

However, if the item is only available in our German warehouse, delivery may take up to 7 working days.

3. I ordered a scooter and an inner tube, but only the scooter arrived. Where is my part?

Accessories and spare parts are shipped separately.

To ensure fast and secure delivery, we prioritize dispatching the main vehicle first.

Your parts will be sent in a separate parcel. If you're unsure about the delivery status, feel free to reach out to our customer service team.

4. Which courier will deliver my spare parts?

We typically use FedEx or DPD for UK deliveries from our local warehouse.

If the part is out of stock in the UK, we may ship from one of our EU warehouses using international logistics services.

5. Can I return a spare part if I’m not satisfied?

Normally, spare parts that have been successfully delivered are not eligible for return, and they are not covered under isinwheel’s standard return policy.

If you have any issues with the part you received, please contact support before taking any further steps.

What you might want to know

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Delivery and returns

View delivery information, timescales, charges and returns.

delivery information

return & refund

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Professional Appreciation Program

Looking for exclusive discounts? Discover amazing deals on isinwheel! From student and teacher discounts to NHS and military offers, get the best prices on products in the United Kingdom. Don't miss out, shop now and save big!

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Partner with isinwheel

We are actively seeking dealers and service partners.

Whether you want to resell our products or offer repair and maintenance services, we offer competitive pricing, marketing support, and technical assistance to help your business succeed.

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Buying Guide

Whether you're shopping for a holiday gift or treating yourself to a new ride, this guide will help you find the perfect model.

From daily commutes to off-road adventures — discover the electric scooter or bike that fits your lifestyle.

Buying guide here!

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isinwheel Warranty

isinwheel offers lifetime technical support to all customers.

Our 24/7 customer service team is always ready to assist you with any questions about our products or services—whether your product is within the warranty period or not.

The standard warranty for electric bikes is 2 years, and for electric scooters, it's 1 year.

In addition to the standard warranty, you can also purchase extended warranty services on our website.

Please note that wearable parts may have different warranty terms. For full details, please refer to our Warranty Policy.

Troubleshooting & Repair Center

Step-by-step video instructions to help you repair and maintain your electric scooter.

GT2 Maintenance & Repair

GT2 guidance video to start the cruise control GT2 Brake noise adjustment video GT2 replace the rear wheel GT2 How to replace the accelerator? GT2 How to install the seat? GT2 The meter battery cannot display the guidance video GT2 How to replace the controller? GT2 How to turn on the cruise control? GT2 How to remove the speed limit？ GT2 How to adjust the barke bar？ GT2 how to adjust the pole？ GT2 How to replace controller？ GT2 How to replace barke bar and power button？ GT2 How to replace the light？

GT1 Maintenance & Repair

Unplug the white wire of the electric temperature control for GT1 model Replace the motor for the GT1 model step 1 Replace the motor for the GT1 model step 2 Replace the battery for the GT1 model Replace the control for the GT1 model

S10MAX Maintenance & Repair

Replace motor wheel for S10MAX Replace motor wheel for s10max -1 Replace motor wheel for s10max- 2

S9MAX Maintenance & Repair

S9 MAX adjusting the brakes Turn on non-zero start and release speed limit guidance video（S9 S9Pro S9Max） S9MAX Battery Change video S9MAX replace headlight Adjusting Brake Tension for S9 / S9PRO / S9MAX S9MAX unboxing video S9MAX Installation Operation S9MAX How to install the front fender Replace the charging port for S9/S9PRO/S9MAX model Install the passive wheel for the S9/S9PRO/S9MAX model-1 Remove the passive wheel for the S9/S9PRO/S9MAX model-2

S9PRO Maintenance & Repair

S9Pro seat installment Wiring details for S9PRO/S9MAX electric scooter of new version Replace the rear fender for the S9/S9pro/S9Max model S9PRO replace inner tube 1 S9PRO replace inner tube 2

U1 Maintenance & Repair

Install the basket for the U1/U3 model U1 cracking speed Replace the battery for U1 model Replace the dashboard for the U1 model

U2 Maintenance & Repair

U2 How to install the bike U2 How to install the motor U2 How to replace the inner tire U2 unboxing video U2 How to replace the dashboard U2 How to replace a chain U2 How to adjust the screw Replace the battery for U2 model

U3 Maintenance & Repair

Adjust the sprocket of the U3 model Install the basket for the U1/U3 model Replace the battery for the U3 model Replace the dashboard for the U3 model

U4 Maintenance & Repair

Still looking? Get in touch.

We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.


Email : support@isinwheel.co.uk

Tel: +44 1563638328


Customer service chat hours

MON to FRI: 9:00 AM - 6:00 PM GMT+8