Shipping policy

At iSinwheel, we value every customer, and your satisfaction is always our top priority. We are doing our best to speed up all processing times and ensure your package arrives as soon as possible. Your patience is greatly appreciated. Thank you for your understanding.

1. Holiday Shipping Notice

Due to the impact of COVID-19, our carriers are prioritising vaccine shipments. As a result, deliveries may be delayed during the holiday season.

2. Shipping Cost & Delivery Time

Due to the nature of our products, ground shipping is the only available method.

Warehouse Country Cost Shipping Time
UK FREE 2–8 business days

3. When Will My Order Be Processed?

  • Orders placed Monday to Friday will be dispatched within 1 working day.

  • Orders placed during the weekend will be dispatched on Monday.

If you have any special requests, please leave a note during checkout. We are a professional electric scooter company with 7 years of experience, and we will do our best to support you.

4. Order Cancellation

  1. Customers may request an order cancellation if we are unable to fulfil and ship the order within 7 business days.

  2. You may also cancel your order if it has not yet been shipped.

  3. Once the item has been shipped, the order cannot be cancelled.

    • If the customer refuses the package on delivery, return shipping charges will apply.

5. Tracking Your Package

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

6. How Do I Track My Order?

Depending on stock availability, your order may ship from the UK, Czech Republic, or Spain.

You can track your parcel using:

7. Delivery Time

Delivery time depends on your location. You may check the estimated delivery through the carrier’s tracking system.
Please note: tracking information may take up to 72 hours to update after dispatch.

8. Other Shipping Issues

If you have any questions about shipping, please contact us at:
📧 support@isinwheel.co.uk