⚙️ Other Common Issues & Solutions – Off-road Electric Scooter
🔌 Charging But Won’t Power On / Shuts Down While Riding / APP Not Connecting / Can’t Accelerate
1. Device can’t be powered on/off during charging
While charging, the battery automatically disables output, so power buttons will not function. Unplug the charger and try powering on again.
2. Auto shut-down during riding
Voltage may dip under heavy load or steep climbs, especially when battery is low. This may trigger battery protection mode. Simply recharge the battery to recover.
3. APP not connecting
Try restoring factory settings to re-enable Bluetooth pairing:
(Throttle + Brake + Press power button 8 times)
4. No acceleration when powered on
Check if scooter is set to non-zero start mode or if brake lever is engaged. In either case, throttle will not respond until scooter is pushed forward slightly and brake is released.
🔋 Short Range / Weak Power / Motor Overheating / Can't Reach Top Speed
1. Real-world range varies by conditions
Factors like road surface, rider weight, speed, and weather will affect range.
(Test conditions: 70kg rider, constant 15 km/h on flat road)
2. Power limitations on commuter models
Lightweight commuter scooters may struggle on hills under heavy load. Recommend pushing the scooter manually on steep slopes.
3. Motor overheating
High sustained current over time may cause motor temperature to spike. To protect the system, a temperature protection limit is in place. Overheating may temporarily reduce power or shut down motor.
4. Power output vs battery level
To achieve maximum speed and torque, it's recommended to keep battery above 80%. Also note:
Regulations allow up to ±10% tolerance in top speed.
🛠️ Brake Noise / Ineffective Braking / Tire Damage / Loose Stem
1. Brake misalignment after delivery
Transportation may shift the brake caliper slightly. Adjust the disc brake screws to realign.
2. Brake not working well
Braking depends on pad pressure against the disc. You may need to tighten the brake cable or replace worn pads.
3. Tire inflation & risk of blowout
Inflate tires to 80% of the rated PSI as shown on the tire. Over- or under-inflation may cause tire damage or blowouts.
4. Loose stem after riding
Bumpy terrain or prolonged riding may loosen some bolts. If the stem wobbles, tighten the locking screws on the folding mechanism and handlebar assembly.
