🛠️ Off-road Electric Scooter – Troubleshooting & FAQ

1. Sudden Power Cut During Riding – What’s the Cause?

  • Battery fully drained (check battery indicator / try charging)

  • Battery malfunction (may require replacement)

  • Controller or display failure (check battery status again)

2. Scooter Won’t Accelerate or Feels Weak – What to Do?

  • Low battery or temperature-based current limit (check battery level / use APP to check current limiting)

  • Controller failure or motor issue (check current via APP or replace faulty parts)

3. Display Not Working or Showing Errors

  • Unplug and reconnect display cables

  • If the issue persists, screen or controller may be water-damaged or faulty (consider replacement)

4. Unable to Connect to APP or Forgot Password

  • Make sure Bluetooth is on

  • Update to latest APP version

  • For password reset, try restoring factory settings: Hold throttle + brake + press power button 8 times

5. Unusual Motor Noise During Riding – Is It Normal?

  • Possible water or dust inside the motor

  • Faulty motor wheel / worn motor bearings

  • Brake disc rubbing or debris (identify noise source and inspect)

6. What’s the Recommended Tire Pressure?

  • Generally around 30 PSI, but always refer to the marking on the tire sidewall

  • Adjust based on terrain and rider preference

7. Horn Not Working

  • Check if button module is responsive

  • The headlight and horn may share the same unit – replace both if necessary

8. Stem Wobbling During Riding – How to Fix?

  • Check the connection between handlebar, front fork, and folding mechanism

  • Tighten all screws if any part is loose

9. Brakes Not Working – What’s the Solution?

  • While powered on (but no rider on board), lift the rear wheel, accelerate slightly, then apply the opposite brake

  • If the motor slows down, the electronic brake is fine.

  • You may need to adjust mechanical brake cables or disc calipers

10. Scooter Won’t Charge – Charger Light Off

  • Charger may be faulty (try another one)

  • Power outlet issue (try a different socket)

  • Dirty or oxidized charging port (clean the port carefully)

11. Can’t Power On

  • Check if all cables are properly connected

  • Try charging to see if battery is working

  • If all looks fine, the issue may be with the controller

12. Throttle Not Responding

  • Check if the scooter is in "zero start" mode

  • Make sure brake levers have reset

  • Push to start – if not enough push speed, throttle may not engage

13. Tail Light / Headlight / Turn Signals Not Working

  • Check light connection cables

  • If wiring is fine, the light unit itself may be faulty

14. Short Riding Range

  • Battery aging (too many charge cycles)

  • Low temperature reduces battery performance – charge/use above 5°C

  • Low tire pressure increases resistance – check tires

  • If range drops sharply, battery may be defective

15. Flat Tire or Air Leak

  • Low tire pressure may cause friction and puncture

  • Aging or sharp object damage – patch or replace tire

16. Smoke or Severe Malfunction

  • Stop using immediately and contact customer support for safety evaluation

17. Broken or Cracked Parts