isinwheel H7Pro High-End Commuting Electric Scooter with Seat

I had my eye on this scooter for about a year. And it was time for me to upgrade as I have disabilities and could no longer comfortably ride a stand up scooter, so this was my logical choice.
Was so excited waiting on it, and it arrived a day early ( every scooter I ordered was a day early ) so great start!
The ride is soooo comfortable and confidence inspiring. And if you don't see an upcoming pothole, you know you won't be launched from it as the suspension really is fantastic.
The power is awesome, throttle is very smooth and doesn't jerk or pop wheelies unexpectedly. It has a substantial weight to it which is actually a bonus as it is sturdy.
I was leaning round corners in no time. Feels like being back on a motorbike rather than a scooter.
Is really practical with the cargo basket and options to add a cargo box or 2nd seat on the back.

The controls and the Dash are great. The screen is crisp and clear. It's great quality.

After 3 weeks I wanted to really take it out a proper run as I had been using it for short commutes or trips to shop, but needed to really see how it handled a decent journey.
I travelled 10 miles from home. Then on my journey back, I luckily got a quarter mile from home and it died on me. And still had 50% battery left.
Had done 70miles all in. So had to push it home.

I was really gutted. Especially after 3 weeks .
Now these things can happen. But as it is an online purchase, it complicates things for repairs or replacements.

Isinwheel sent me a replacement motor to see if that was the issue, but unfortunately it didn't fix the issue. And I wasnt getting any error codes on the display. So it wasn't straight forward.
And in no way had I pushed the scooter past any limits or rode it in a reckless way.
Although it could take a bit of time, the support team have really genuinely been trying to help and make things right.
They gave me a partial refund, and also offered to send money if I could get it to a local repair shop, but that wasnt an option.
So they arranged to have it collected so they can fix the issue and return it to me as quick as possible.
It has been a few weeks, but they are sending me a refurbished replacement to use temporarily until mine is fixed and returned to me.
So they really are going above and beyond to help me with the issue.

Obviously my confidence has been shaken with it a bit, especially since I have been wanting that scooter specifically fot quite some time, and its always disappointing when things don't go as planned.

But I can't say they aren't doing everything to make things right.

I researched the scooter and the reviews thoroughly before purchase, so Im convinced that issues are rare with the model.
It's the best scooter I've had to date and I love everything about it. So Im not returning it for a refund. I still have faith in it.

If there were no issues it would have the 5 stars.
Even with the fault, Im giving it 4 for the feel of the product and the support team working hard to make things right.

And they did refund £100 back as a good faith gesture so I give them credit and I WILL re-review when I get it back and have use again. And if there are no more issues, ill give it full marks.
Im even still buying accessories to add to it when it comes back, including some nice new sleek rear view mirrors and a zip bag to carry tools.

Im even convincing my best mate to purchase the same scooter next month as I still have faith.

This was not an easy purchase to make for myself i don't exactly come from a place of luxury i never by myself, expansive or nice things.Because i'm mainly can't afford to but they offer up a payment plan so that you can pay it up. Get the scooter early and then still use it i discovered it on youtube and I just kept watching videos of other people riding it i had the money there to buy it in one go but if I did so, I'd have no money for month to live of i was originally going to do the payment plan but then I wasn't confident that I would be able to pay up because i'm unemployed.So I decided to just buy it one big go my family helped me out and then when I was back on my feet after not having money for a month, just to buy this thing.I got to say it was completely worth it handles like a dream it's extremely fast and fun really easy to ride super convenient definitely affordable easy to operate the storage basket is a life saver i'm probably gonna put something on the back of the.Rear rack, so I have more storage really easy to store inside of my house.And garage easy to clean lasts me practically all day definitely my favorite thing I ever bought i used to have to ask my dad or my mom or my brother.Can they drive me places like work swimming cinema food ect but ever since I got my h7pro my life has drastically improved.My mental health went better i can just go anywhere.I want doesn't cost me anything to get there rather than paying £8.60 every time I want to use the bus or even £4.50 for a train ticket now I csn just cruise all over my neighborhood at house it has regenerative braking which increases your range it's also so heavy when it's moving downhill, so you don't need to use the throttle.So gravity will , just drag it for you saving new energy and power i turned off cruise control. I hate it too dangerous to have on not my thing at all.I highly recommend keeping it off but I added a bag to mine that I got off of temue this is definitely the next scooter all around thank u isnwheel for this scooter

To Whom It May Concern,
I am writing further to my previous correspondence regarding the E-fault on the H7 Pro scooter.
Following your last email, the scooter was taken to a workshop for inspection and repair. However, I was informed that the fault could not be fixed except the source. As a result, the scooter has not served its intended purpose and remains unusable.

In view of this, I am no longer willing to continue with repairs or wait for further attempts. Without further delay, please provide the return code and instructions so that I can send the scooter back immediately.

Upon receipt and return of the scooter, I formally request either:

1. A full refund of the amount paid, or
2. A replacement scooter in full working condition.

Please treat this matter as urgent and respond promptly with the return details and next steps. Kindly advise whether you will arrange collection of the scooter, or provide a clear alternative for how I can return it to you within a short period.

Yours faithfully,

Funmilayo Adelakun

I had a few teething problems connecting the Bluetooth to my phone but after that every thing was great, and am very much pleased with it

Best bang for your money. Very good build quality especially the heavy duty frame and the welding work.

Great fun to drive. Four modes for limiting the speed. Automatic cruise control. Low center of gravity. Very peppey engines/motor.

The design and headlights makes it a frequent head turner in our community. 2-3 complements on how fun it looks and people asking for what it is.